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DCC Cloud
AI Concierge
Available now
A self-service assistant on the portal that answers from each charity's own knowledge base, in the four Singapore languages, and hands over to a person when it should.
The lifecycle it covers
AskAnswer from the knowledge baseEscalate if unsure
How people use it
- An expandable sidebar widget on the portal — no login needed to ask
- Answers drawn from the charity's FAQs, policies and guides, ranked by relevance
- Answers questions about a form, and links to it
Multilingual
- Replies in English, Mandarin, Malay and Tamil
- Detects the language, and lets the person switch
- Language remembered for the session, while the portal interface stays English
Escalation
- Hands off to human support when confidence is low or the person asks
- The handover channel is pluggable per charity
Administration
- Role-based console for intents and responses
- Language packs, confidence thresholds and escalation rules
- Every change audited, kept at least two years
Service levels
- At least 500 simultaneous conversations
- 95% of text replies under two seconds; knowledge search under three
- 99.5% monthly availability
- PDPA, encrypted in transit and at rest
Find a charity that runs on DCC Cloud
Open the directory, pick a charity, and continue on its own portal.